Customer Service

How to contact us

Here you will get to our general contact form.

You can reach our service team from Monday to Friday between 9 am and 5 pm on the telephone number:

Customer Service Number: +49 30 74 30 487 -14

Facsimile: +49 30 74 30 487 -19
E-Mail: info@sunload.com
Internet: http://www.sunload.com

Our postal adress:

Sunload Mobile Solutions GmbH
Ullsteinstr. 108
D-12109 Berlin
Germany

Shipping & Delivery

The delivery and shipping cost charge by Sunload are always billed as follows in addition to the final prices of the respective goods.

Sunload charges a delivery and shipment flat-rate of 7.00 EUR for every shipment up to 10kg sent as a standard package to private consumers within Germany. No additional costs are incurred to the customers when orders are placed using telecommunication equipment. In the case of orders weighing more than 10 kg to Austria or Switzerland or for commercial resellers, the following shipping costs will be charged in addition to the value of the goods:

Shipment within Germany:

up to 10 kg - 7,00 EUR

up to 20 kg - 9,90 EUR

up to 31,5 kg - 13,90 EUR

Shipment to Austria:

up to 5 kg - 17,00 EUR

up to 10 kg - 22,00 EUR

up to 20 kg - 32,00 EUR

Shipment to Switzerland:

up to 5 kg - 30,00 EUR

up to 10 kg - 35,00 EUR

up to 20 kg - 45,00 EUR

Shipping quotes for other destinations can easily be precalculated at the entrance page of your individual shopping cart.

Payment Methods

The customer can use payment methods such as direct debit and credit card. Sunload reserves the right to exclude individual payment methods.

Placing Orders & Reorders

On its website www.sunload-shop.com, Sunload informs you about the properties and application possibilities of the goods on offer. The goods shown do not represent a contract offer, it is merely a non-binding offer to you to order goods from Sunload. Your order indicates your contractual offer to conclude a purchase contract. Sunload will immediately confirm the receipt of your order. However this receipt does not represent acceptance of your offer. The acceptance of the offer by the customer is accepted by Sunload at the latest when the ordered goods are sent; the customer is always informed that the offer has been accepted. For more information about the conclusion of contracts, please refer to the ‘General terms and conditions’ that are an integral part of the contract.

If you are registered as a user in the online shop, you have the option of reordering, i.e. using former orders as the basis for new orders.

The SUNLOAD Customer Account

If you register as a customer on our website you can make use of the following services:

Faster payment process for next purchase
Overview of all current orders
Displaying all previous orders
Placing reorders
Changing your delivery and billing address
Adding various addresses for shipment to family members and friends
Newsletter administration
Changing your password

Warranty (Guarantee)

(1) The customer can choose between reworking or the delivery of a new item. However Sunload™ is entitled to refuse the type of selected supplementary performance if this would involve disproportionately high costs and the other type of supplementary performance would not involve significant disadvantage for the customer.

(2) If the supplementary performance fails, the customer has the right to choose between a deduction of the price or revoking the contract and demanding compensation. In the case of slight faults, the customer does not have the right to cancel. The conditions stated below in section 8 apply to claims for damages.

(3) The customer must notify Sunload™ of any obvious faults in writing within two weeks of receiving the goods.

Privacy & Security

Data protection declaration of the Sunload Mobile Solution GmbH

The Sunload Mobile Solutions GmbH (Sunload) thanks you for visiting its website and your interest in its products. The satisfaction of its customers is Sunload’s top priority, which is why effective protection of personal customer data is guaranteed. Sunload will treat your sensitive data with the utmost of confidentiality. To achieve the greatest possible level of transparency, the following explains what customer data is collated and how it is used:

1. Scope and application purpose of the collated data

Personal data, i.e. individual information about personal or factual circumstances of specific persons or identifiable persons are collated or used if this necessary for the reasoning, content-related context, amendment or termination of the contractual relationship with the customer for the purchase of Sunload products. To this end, data are collated and used, in particular to allow the contractual relationship to be created and processed, and for determining payments and accounting. These data include for example the name of the customer, date of birth, address, payment type (e.g. credit card number, bank account details), telephone number and e-Mail address.

2. Collation/use and deletion of master data

a. Only data relating to the person (e.g. name and address) and the contract features (e.g. order data, product choice etc.), which are required to form the contract or required for the content or amendments, are collated and used.

b. The master data are deleted at the end of the calendar year following the end of the contractual relationship, unless they are collated or used in accordance with section 3 and/or 4 as usage and/or accounting data or due to statutory provisions.

c. At the request of official authorities, Sunload may disclose information about master data for public prosecution purposes, to prevent danger by the state police, to comply with the legal assignment of the state and federal offices for the protection of the constitution, federal intelligence service or the military counter intelligence service or to assert intellectual property rights.

3. Collation/use and deletion of usage data

a. Data relating to the features of the customer identification (e.g. name, address, IP-address) and the relevant purchase transaction (e.g. type and quantity of the selected goods, payment sum and payment method) are collated and used.

b. The collated usage data are always deleted after the purchase transaction has been completed or made anonymous unless this data has been collated and used in accordance with section 2 and/or 4 as master data and/or calculation data or for purposes defined by law. The data is only used beyond the end of the purchase transaction if it is necessary for further transactions or for accounting purposes.

4. Determining payment and billing

a. The data required for determining the payment sum and to perform the billing process are collated and used. The usage data outlined in section 3, namely the customer’s address and the data required to determine the payment sum, are collated and used. This also includes information relating to effected payments with the booking date and, if necessary, data and information about cancellations by the customers.

b. If a specific purchase transaction is billed, the data required for determining the payment sum and for billing is stored for six months after the bill has been sent to the customer. If objections are raised relating to the payment sum or any other objections are lodged before the end of the six-month period or if the bills are not paid, the accounting data will be stored until the objections have been clarified in full or until payment of the bill. The data required for accounting are only collated and used above and beyond the period stated in paragraph 1 or 2, if these are collated and used in accordance with section 2 and/or 3 as master data and/or usage data or to comply with statutory provisions.

5. Handling data in the event of non-payment

If there is any actual evidence that can be used to indicate or prevent acquisition of services by fraud or any other illegal use of Sunload services, Sunload may collate and use personal data to enforce its own claims.

6. Blocking data

If statutory, official or contractual storage periods conflict with the deletion of personal data, the content of which is no longer necessary for satisfying the purpose of the storage, data will be blocked instead of deleted.

This is a translation of German texts. The German texts are legally binding.

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